Purpose of the Connections Coordinator role:
- To support customer connection sales, supporting the customer journey particularly at initial contact but also to support Connection Managers through to signed connection / development / supply agreements as appropriate.
- To be responsible for maintaining stakeholder management tools, and reporting pipeline progress and delivery of associated back-office support functions tasking to drive the sales process.
- To proactively engage with customers in the early project stages to ensure high quality and accurate data is gathered as per the requirements of the client contract and to support Connection Manager engagement with the correct decision makers and influencers.
- To develop and maintain close customer relationships, engender trust in delivery and garner ongoing and repeat business for the Ener-Vate consultancy team, identifying cross-sell opportunities for the wider business.
- To support on business development activities in the identification, development and securing of new projects across the wider Ener-Vate portfolio including General Consultancy, MANAGE, CONNECT and DEVELOP.
- To support on business development activities in the identification, development and securing of new projects across the wider Ener-Vate portfolio including General Consultancy, MANAGE, CONNECT and DEVELOP.
Essential Skills/ Experience/ Qualifications required:
- Confidence to engage with potential customers in writing, on calls, or in person
- Pro-active lead generation, utilising different strategies to identify and contact the appropriate decision makers and influencers within a customer organisation.
- Driven, confident and tenacious to ensure sale commitments can be delivered, potentially supporting the Connection Managers over a protracted development and negotiation period.
- Understanding of developing Stakeholder Management Plans.
- Highly organised and able to manage multiple customers, conflicting demands and deadlines through effective time management.
- Excellent communication, presentation and report writing skills for a variety of customer types and forums.
Desired Skills/ Experience preferred:
- Experience in sales and sales management, comfortable to engage with all levels of customers to secure leads including up to senior-management level.
- Utilities sales experience within a regulated framework business, ideally with knowledge of district heating, but may be from electricity, gas, water or other utility background.
- Technical competency to engage with potential customers
- B2B business development experience
Duties of the role:
- Working with customer lists provided by client or identified through heat mapping, identify the correct contact details for appropriate decision makers and influencers and update the stakeholder tracker.
- Review opportunities to filter those with higher likelihood of success / low barriers to entry to contract with the Connection Managers and ensure pipeline and stakeholder trackers are kept updated accordingly.
- Proactively engage with potential customers through multiple contact channels to arrange briefing sessions to be delivered by the Connection Managers.
- Attend meetings with the Connection Managers, minute actions and assist in the chasing of customer information.
- Ensure high quality data provision in the Request for Information returns, working with the customer and in line with the client technical requirements.
- Chase internal and external teams to progress the connection process in a timely manner
- Support client progress reviews with the Connection Manager, reporting and compliance with client governance requirements.
- Support the Connection Managers as appropriate negotiations for concession agreements; connection, development and supply agreements; customer comparator workshops, with appropriate support from back-office resources on modelled and legal positions.
- Manipulation and communication of existing commercial models to take into account specific customer parameters e.g. customer comparators as appropriate to support consultancy sales teams.
Competitive salary depending on experience.
Home based with occasional travel to our offices and sites across the UK.